Resolve
Resolve: the help desk for IT and operations
Coming soon
Resolve is a help desk and service catalogue for IT, facilities and operations teams. Requests arrive as tickets, flow through queues with service-level rules, and are backed by a knowledge base for self-service.
At a glance
Tickets & queues
Service catalogue & approvals
Knowledge base
SLA rules & dashboards
What Resolve does
Handle requests
- Support tickets: open, triage and work them through to resolution.
- Queues, categories and SLA rules configured by administrators.
Self-service
- A service catalogue where people request what they need.
- Approvals for requests that need a manager’s sign-off.
- A knowledge base of help articles and guides.
Stay on top
- A dashboard of queue health and ticket metrics.
- Links to Vault, so tickets can reference the devices and assets they concern.
How it works
- People raise a ticket or request an item from the catalogue.
- Tickets land in the right queue with SLA timers.
- The team works and resolves them, with approvals where needed.
- Common answers become knowledge-base articles.
Who it is for
IT, facilities and operations teams, and everyone who asks them for help.
Resolve is in development. Join the early-access list and we will be in touch.
Yes. Tickets can be linked to the assets in Vault.
Yes. SLA rules, queues and categories are configurable.
No. It suits any organisation with an IT or operations team.
At a glance
Coming soon
Business apps
Launching soon